Cancellation & Refund Policy
Our Cancellation & Refund Policy is published in Japanese only, and the Japanese text is the authoritative version.
Please read it here: キャンセル・返金ポリシー (Cancellation & Refund Policy, Japanese)
In summary, cancellations made by the guest are charged as follows, based on the scheduled check-in date.
| Cancelled | Fee |
|---|---|
| Up to 2 days before | Free |
| The day before | 50% of the booking |
| On the day, or no-show | 100% of the booking |
If we close the site for safety reasons, we refund the portion of your booking we were unable to provide. If anything is unclear, please contact us before booking.